HAVE QUESTIONS?

Frequently Asked Questions

How long does it take to process my order?

Allow a 3-5 days for loose prints and 7-10 days for framed prints from your order date for your order to be dispatch as it will be printed especially for you. For International Shipping Prints normally arrive within 2 weeks from the time it leaves the UK but at Christmas you should allow up 4 weeks.

What material do you use for the prints

Canvas are printed on archival Hahnemuehle Cezanne Canvas. Hahnemühle Cezanne is a heavy inkjet canvas made from pure cotton, featuring an elegant, finely woven surface texture. The natural white canvas contains no optical brighteners, boasting a natural shade of white. The acid and lignin-free canvas is extremely age resistant.

Framed Prints. The frames are made of wood FSC-certified wood frame and high-quality glass.

Eco-Friendly Art Print are printed on Hahnemuehle Bamboo eco-friendly Paper 290 gms. 90% of this unique, eco-friendly paper is made from resource-saving bamboo fibres. Bamboo is acid-free, lignin free and free from OBAs.

Photo Lustre Paper. Images are printed on archival photo lustre paper 230gms with a bright, vivid, matt finish.

What is your returns policy?

I gladly accept returns. Contact hello@rueparadisartprints.com me within 14 days of delivery.

It is my goal to make you 100% happy with your purchase. If you are not completely satisfied with the final print that you receive, please feel free to contact me within 14 days of delivery and I will be glad to provide a refund or exchange, provided you return the item(s) in the same condition they were sent in and pay the return shipping costs.

Please note – custom orders are not refundable, they can only be exchanged for the same item in the event that there is an issue with shipping.

Artists are not responsible for variations in appearances of colour on the monitor.Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for : Items on sale.

How much are the shipping costs?

FREE SHIPPING ON PRINTS ORDERS DELIVERED IN THE UK

Cost of Delivery are calculated at the checkout.

Orders to the UK and EU/EEA are sent via Post, with the option to upgrade to Express courier.

Orders shipped outside the UK and EU/EEA, i.e USA, Canada, Australia are always shipped via Express Courier.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Shipping Costs may vary without notice.

Where do you ship to

We ship word wide if you’re country is not listed in the shipping box please contact us via hello@rueparadisartprints.com

Limited Editions Prints

When you buy a limited edition size, the number of prints in that specific size is limited and will not be available after they are sold out in that specific size. They are delivered with a printed signed and numbered certificate

How do I care for my prints?

Don’t hang your print in direct sunlight.

Prints can dent easily when handled, especially larger size prints, so take it directly to the framer.

Use only archive grade tapes and glues for mounting & framing.

Handle your print as little as possible and with care. Ideally wear special gloves.

Prints sent in tubes should be taken out and framed as soon as possible.

Avoid touching the print surface

Don’t store prints in humid or damp places.

Never allow liquids of any kind to come in contact with a print.

Only acid-free, archival materials should come in contact with the front/back of the print

Never allow prints to rub against one another in transit or storage. Always use archival plastic sleeves or acid-free tissue paper between prints

Use acid-free matt boards and UV glass or plexi for long life. Framing under glass or acrylic provides the greatest protection against fading from UV light.

My order is a gift

Yes, We can deliver the item as gift. Please let us know in the comments at the check-out.

Can't find the answer

Please do get in touch, contact us via hello@rueparadisartprints.com